The Clotheshorse

-a designer consignment store-

Frequently Asked Questions

Rocky Ridge Plaza (Women’s)

Rocky Ridge Plaza (Women’s)

The Barn (Men’s, Children’s, Clearance)

The Barn (Men’s, Children’s, Clearance)

For additional questions not listed, please contact us at:

205.823.9144

 

Where are you located & what are your hours?

You can find us at:

Rocky Ridge Plaza Suite 104 | Women’s (2 doors down from Cafe Iz)

2512 Rocky Ridge Road | Vestavia Hills, AL 35243

The Barn | Men’s, Children’s and Clearance (next to Andy’s Landscaping)

3365 Morgan Drive | Vestavia Hills, AL 35216

Our normal hours: from 10-6 Monday-Saturday

How do I consign my clothes?

We consign clothes by Appointment (drop off time slot) Only. leave us a message on our store phone @205-823-9144 and we will get back with you promptly. Please be patient as we slowly build our staff back to full capacity.

1. Freshly laundered clothes, shoes, accessories. This is EXTREMELY important to our business. If you have shoes please either launder them or wipe them down with a disinfectant. If we see any signs of uncleanliness you run the risk of us donating anything it touches.
2. If you have been exposed to covid 19 ... PLEASE wait or reschedule your drop off.
3. Place items in 13 gallon (kitchen size) NEW garbage bags. This includes shoes, purses , belts and accessories. Please DO NOT bring in loose items. We prefer to take in everything off of the hangers. We use our felt hangers so we find it wasteful to throw away hangers other than the felt hangers we use. We have a steamer if needed.
4. Upon arrival please let us know you have arrived by coming in. We have resumed our normal business hours.

Please BRING SEASONAL as specified below:

September-November: Fall + Winter + Transitional

January-May: Spring + Summer + Transitional

Please read guidelines (below) before calling or emailing to schedule an appointment.

What are your consignment guidelines when bringing?

  • We take only the high demand brands.

  • Must be purchased within the 2 years in excellent condition (no spots, stains, holes, etc.)

    • You will not get back anything that we cannot use. Non-name brand or damaged items will automatically be donated to charity. If you have items that you know we cannot use (Target, Walmart, Old Navy, etc.) but want to get rid of, you can bag those up separately and write DONATE on the bag. You may receive a tax receipt for those donations.

  • Our top sought-after items include (but not limited to): Women’s: Lululemon, Barefoot Dreams, Wildfox, Golden Goose Sneakers, anything from Gus Mayer, Saks and higher end boutiques. This list is extremely long and we couldn’t possibly list all of the brands we take. We can tell you some brands that have over time fallen off of our list. Due to supply and demand we Do not take brands such as; Gap, Old Navy, Ann Taylor Loft, Forever 21, Or anything from Target, Wal Mart or lower brand chain stores.

  • MENS: we take high demand brands such as Orvis, Filson, Lululemon, Aftco, Huk fishing, Faherty, Southern Tide, Southern Marsh, Peter Millar, Martin, Fennec and anything from Saks and upper end men’s stores. We often can’t use men’s items due to ring around the collar worn around the collar. It is also common that men tend to hold onto their items to long and they are over 2 plus years. You are welcome to email us with more questions or concerns.

  • Children’s and Teens, high demand brands such as girls Matilda Jane, Ivivva, Alice Kathleen and Company, kid’s Patagonia, boys Aftco. Many more brands we take and do not take. Please email us if you have any questions.

    • NO LIMIT IN NUMBER OF ITEMS

How much money will I make off my clothes?

It is a 50/50 split for whatever your items sell for in the store. We do not buy anything outright. You can call anytime to check on the status of your account, but we recommend waiting a month after you drop off your items. We can write you a check for any amount over $15 or you can always use store credit.

Can I return clothes I buy in the store? 

All sales are final with the exception of our 24 hour approval policy. If you need to take an item home to try on, notify us at checkout and we will hold your tickets and form of payment. There's no approval available on 75% off items. It is very important that these clothes come back to us fresh and smoke free.

How do your sale prices work?

Look for the sign behind the counter, which indicates what color tickets are on sale (from 25%, 50%, and up to 75% off the original price). The colors get marked down the first Monday of each month!